Privacy policy

Last updated: 02 June 2026

CheersMate ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and your rights.

Information we collect

When you visit cheersmate.au, make a purchase, sign up for our newsletter, or contact us, we may collect:

  • Name, email address, billing and shipping address
  • Phone number (optional, used for delivery purposes)
  • Payment information (processed securely by our payment providers; we do not store full card details)
  • Order history and product preferences
  • Device and browser information, IP address, and pages viewed (via cookies and analytics)

How we use your information

  • To process and fulfil your orders, including sharing necessary details with our print and shipping partners
  • To send order confirmations, shipping updates, and customer service responses
  • To send marketing emails if you have opted in (you can unsubscribe at any time)
  • To improve our website, products, and customer experience
  • To comply with our legal obligations

Third parties we share information with

  • Shopify our e-commerce platform (hosting, payments, order management)
  • Printify and our print partners (The Print Bar, Prima Printing, Colorway) for order fulfilment
  • Payment processors (Stripe, Shop Pay, PayPal, Apple Pay, Google Pay) for secure payment processing
  • Email service providers (Klaviyo) for marketing and transactional email
  • Analytics providers (Google Analytics, Meta) for website analytics and advertising performance

We do not sell your personal information to third parties.

Cookies

We use cookies and similar tracking technologies to operate the website, analyse traffic, and personalise content. You can disable cookies in your browser settings, though some features of the site may not function correctly.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this policy from time to time. The most current version will always be available on this page with the "last updated" date.

Contact

For privacy-related questions or requests, email hello@cheersmate.au.